3.3 Known Issues (PC/Mobile/Console)

[Cyrup]

With the release of the 3.3 update comes a new Known Issues thread.

• Go here for Technical Support
• Go here for feedback and suggestions on the new update

Updated on the April 17th 11:20 am AEST

PLEASE NOTE - When reporting any bugs:

What platform you are playing on?
When did the issue begin occuring and how frequent is it?
A screenshot?
Any other information (enemy troops, traits active, what you were doing previously)

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KNOWN ISSUES:
New issues are added to the bottom going forward

• PVP battle wins counting as losses Investigating
• Weekly event: Killing Purple troops in PVP does not yield event rewards Fixed
• Moneylender does not give 400 bonus gold when killing troops in Explore Fixed
• Legendary Task Reward mail does not display earned troops: Fixed
• Traits that trigger for the start of battles do not activate when the Treasure Gnome tutorial with Luther begins
• Zuul’Goth is not in unowned troops list in Troops Menu FIxed
• PS4 trophies and Steam achievements are not displaying FIxed
• Xbox 1 achievements are not displaying Fixed
• Runic Blade is not receiving skill/status upgrades./bonuses in Arena after killing opponent Fixed
• Spamming ‘Play Again’ button after a match causes game to return to main menu Fixed in next update.
• Necromancy trait gave 25% less souls Fixed
• IOS: Contribute gold in 1,000 shows zoomed out/uncropped sprite image Fixed
• Burning status effect blocks troop stats Fixed in a future update
• Xbox: Disconnecting the controller in a battle returns the game to the main screen
• Traits were not purchasable or costs were displaying incorrectly Fixed
• 300 Glory packs give incorrect rewards Investigating. Please contact support.
• Xathenos does not summon undead FIxed
• PVP can’t be entered, message “current PVP event has ended and a new one will be beginning shortly.” shows - Fixed
• Dwarf and Lapina Avatars are missing - Fixed. Please contact support
• “Internal Error” message appears when entering Raid Bosses and Guild - Fixed
• “Internal Error” message appears when opening mail Fixed
• Issue reading data from our servers…support quoting code: ##########" message appears when opening game - Fixed
• PS4: Purple Day dungeon Bone Dragon’s spell says "“Destroy up all Armor from an enemy.”
• “Win 10 battles using 3 unique Tower troops" is available when Tower Troops are not Fixed
• "Quest Rewards" title and rewards screen shows at the end of treasure hunt battles - Investigating
• Event points aren’t earned from killing troops in PVP - Fixed
• Orb of Chaos appears as gold in Rewards list - Investigating. Visual only: Orb still recieved
• Before doing a PVP battle arena icons show
• Valraven does not give Sigils - Fixed
• Summon On Death or resurrect Traits Stop Treasure Gnome Rewards - Fixed in 3.4
• Event Points occasionally resetting to 0 - Fixed
• Valraven does not spawn in Stage 08 of Live Events (Raid Boss/invasion) - Fixed
• Raid boss/Invasion freeze or crashes during battle - Investigating. Please contact support.
• Xbox French Global Chat is spelt “Gloabal”
• Invasion countdown timer in “Guild” menu shows 13 hours 13 days instead of minutes in French
• Holiday gems can’t be turned off on Xbox and the option to activate them is not there on PS4 Fixed in 3.4
• Half a MB download loads on startup on Android - Fixed in the next update
• Demoting or kick members from a guild causes game to crash - Fixed in the next update
• Costs 200 Gems to change name in-game - Investigating for 3.4
• Troops with mana shield do not lose their mana against Khorvash as the stun is triggering after draining mana (not before)
• Sword dancer’s troop art is compressed on Kingdom Tribute collect screen
• Submerge causes some troop art to move to center of board - Investigating for 3.4
• Some troop art overlaps - Fixed in 3.4
• Elemental Bow creates Purple/Yellow mana instead of Blue and Green Fixed
• Souls collected during a Raid Boss battle do not show the same amount in Battle Results - Fixed

[en9nhcet]

found a bug…patch isnt out yet

[jzg]

Downloading for me ;p Also, restart your steam client!

[Cyrup]

It will be out on Steam around now. The other platforms will take some time.

[jzg]

Shouldn’t Zuul’Goth show up in unowned troops since he is craftable?

[Slypenslyde]

Known Issue: it released before the patch notes were posted.

[Smash]

Only things that have changed in soulforge is added stuff to others. No new troops or weapons

[Tacet]

Traits do not trigger when first fighting a Treasure gnome:

[jzg]

Same happened to me yeah

[peffsi]

This week’s event doesn’t seem to be working? (Kill purple troops in PVP)
I just killed several, and my event progress did not change. I also don’t see any of those green stones when scouting, or when killing the purple troop, or showing up in my battle rewards.
Platform - Steam

[Ozball]

We’re aware of the issue, and it should be fixed shortly.

[Mina1101]

when will it appear on ps4

[Ozball]

Soon™! Consoles usually take a big longer to push out.

[Mina1101]

what is meant soon? wait for it too

[Namick]

The weapon “Crescendo” is supposed to give an extra turn when it kills an enemy, however, it isn’t doing that right now.

[Sheba]

The current event isn’t working anymore (Moneylender isn’t giving his bonus gold in explore as the event says; I get the normal gold amount).

[Razzagor]

Clicking too fast on the “Play Again” button on explore will return you to world map. I imagine it’s related to a small delay where both buttons “Leave” and “Play Again” are overlaped while loading before they display correctly.

Another issue: My Gnolls can only target random enemies, it’s been like that since… they were released. Please fix!

[Ozball]

Yup, thanks for that. Hopefully this should be fixed when we fix event stones.

[Sheba]

Not sure how it was supposed to work, but when my masteries capped at 1000 before, they were maximally one or two apart. I’m not sure why the game thought making them 463, 442, 442, 452, 452 and 442 equals “evenly” in any way or form.