Platform, device version and operating system
Motorola Moto G5 Plus - Android 8.0.0
Screenshot or image
Images not applicable.
What you were expecting to happen, and what actually happened
I am experiencing frequent freezing and crashes, resulting in a “Gems of War has stopped.” message with a Send Feedback button, which I have narrowed down to occurring only on screen transitions or when new graphics load (when a battle starts or ends, when I access the troop menu, sometimes when accessinv other menu).
How often does this happen? When did it begin happening?
This bug has been occurring for a while now, about since the 3.3 update was released. Reinstalling the game did not resolve the issue.
Steps to make it happen again
The issue occurs almost never during Explore battles, but occurs very frequently in PvP battles, about once every 2 or 3 matches. It also occurs 100% of the time if I access the troop list and start scrolling.
Note that this is not a device storage issue (25 GB free on internal storage).
I thought this may be a RAM/memory issue, but switching from High to Low does not alleviate the issue, and 2 GB of RAM should be powerful enough to run any application with a competent level of optimization.