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Gold donated to tasks doesn't show in roster


The screen shots show that June 16 I had nearly 800k in gold, it was actually more than than by weeks end. This morning I donated to tasks and the tasks were completed. Another screen shot shows my gold this afternoon, which is back below 100k. And finally the shot of the roster showing I donated nothing. It was NOT immediately after reset, it was around 8am est. Luckily my guild trusts my word that I donated, otherwise I’d be kicked out. I’m using a note 8, Android 8.0.0. This has never happened before, though I see an old Xbox thread with a similar issue. I didn’t do anything out of the ordinary, so I have no idea why this happened.
Thanks, Empress Skullcrusher

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Platform, device version and operating system
e.g. Android, Samsung Galaxy S8, Nougat

Screenshot or image
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What you were expecting to happen, and what actually happened
This is simply what you were trying to do and what happened instead. Example:
‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’

How often does this happen? When did it begin happening?
Was this a once-off bug or has it been a consistent issue? Does it only happen after doinga particular game mode?

Steps to make it happen again
Do you know how to make this happen? Sometimes there are certain steps that can lead to a problem that may not be obvious!
Example: I lose once in the Arena.
I then exit to the world map.
I then tap on Broken Spire on the map and then tap Arena.
Broken Spire’s quest loads instead of the Arena

Hey I’m very sorry we didn’t get back to you sooner, we must’ve missed this one :frowning:

Basically this happens if your game client hasn’t finished refreshing after weekly reset and you contribute gold. The gold will work and it’ll go towards your gold total on the guild roster but it counts towards the previous week, so it won’t show in your current week’s contribution.

To prevent this from happening please make sure you refresh the game before donating gold, either by closing and re-opening the game or going back to the world map and re-entering the Guild menu etc.