Kindle fire hd: after update 18 Jun - endless loop in battle load


#1

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Platform, device version and operating system
e.g. Android, Samsung Galaxy S8, Nougat

Screenshot or image
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What you were expecting to happen, and what actually happened
This is simply what you were trying to do and what happened instead. Example:
‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’

How often does this happen? When did it begin happening?
Was this a once-off bug or has it been a consistent issue? Does it only happen after doinga particular game mode?

Steps to make it happen again
Do you know how to make this happen? Sometimes there are certain steps that can lead to a problem that may not be obvious!
Example: I lose once in the Arena.
I then exit to the world map.
I then tap on Broken Spire on the map and then tap Arena.
Broken Spire’s quest loads instead of the Arena


#2

Force stop, reboot, doesn’t help. Have to stop app to reset. Happens 99.9% of time after upgrade today - never seen before. Other players reporting same issue for kindles after upgrade.


#3

Hello, I am currently responding to your ticket


#4

Wow, awesome response time, love the game and I am impressed. Looking forward to solution. Thanks


#5

Don’t know what you did but thank you! All of a sudden - no issue for 14 battles in a row. Thanks


#6

The development team identified the cause of the problem and pushed out a fix just a little while ago to resolve this issue! Thanks for the update