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Arachnean Weaver compensation

Previously on Gems of War:

  • IP2 releases a faulty event gasha that doesn’t contain the grand jackpot, Arachnean Weaver, contrary to published odds and official documentation.
  • Players gambling on Arachnean Weaver all come up empty-handed, after spending significant amounts of money and resources.
  • After many complaints, IP2 eventually admits that Arachnean Weaver is missing. IP2 claims this was done intentionally based on some four year old community feedback. IP2 also confirms there is no way players gambling on Arachnean Weaver could have been aware of this.
  • Players request a rollback of the gashas in question, or a refund of money and resources paid.
  • IP2 claims a rollback would require more effort than they are willing to invest, Gems of War Support closes ticket because they don’t see a way to assist.
  • IP2 tries to weather the storm by refusing to communicate for over a week.

Which leads us to this surprise announcement in our current episode of Customer Dissatisfaction:

For those not aware, crafting a mythic troop costs 4000 diamonds, plus various other resources. Diamonds are a heavily gated resource, there is no way one could possibly obtain 2000 diamonds until the special crafting recipe expires. Not through farming, not by throwing extra money at it. And that’s completely ignoring that offering another money sink as “final response”, even if it could be claimed, is quite an unconventional refund policy. As such, the “best compromise” is at best a thoroughly bungled attempt at finally doing right, at worst IP2 flipping another finger at players. You decide, possibly the next time you feel inclined to open your wallet.

Speaking of compromises, there is a way to actually make this work:

  • Send players 1 diamond for each faulty event gasha opened. The average number of event gashas required to pull an Arachean Weaver would have been slightly below 2000, meaning everybody who invested this heavily would just about receive what they were supposed to. It also addresses the issue how players could come up in time with enough diamonds to actually craft the special recipe.
  • Set the crafting cost to 2000 diamonds only. It is unclear how “half as much” takes the other resources, like Celestial Traitstones, into account. However, no player due a refund should be locked out of crafting because one of the other components is missing. Those aren’t exactly considered valuable anyway, they might just be too difficult to obtain on such a short notice.

What’s going to happen next? Please tune in again next week, for our next episode in the unfolding drama.

Update:

29 Likes

or as stated by me and others in multiple threads, allow us to sacrifice a copy of the new mythic to craft weaver…simple as that. I would guess this would require some special crafting, but if they even let us exchange the new mythic for 2000 diamonds so we could then use that to craft weaver I would be ok with that…

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Not to forget that the question was asked the week before the fiasco took place ( Will the new mystic be in next week event chest? ), with players even tagging some mods in the process, just to be ignored ™

:roll_eyes: :man_facepalming: :vulcan_salute:

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The devs proved they can add special crafting recipes to the soulforge, so, why not allow an exchange of mythics? Why is there a diamond cost?

“You got the wrong thing but we took your money. Spend more and you will get what you originally paid for.”

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I’m not sure how relevant this is, since this thread was about whether AY would be in event chests (yes, as expected), not whether AW would not be in event chests.

This is insulting. MOST players are not going to have an extra 2000 Diamonds laying around. We get what, between 400-500 a week or so? So, what percentage of players who got screwed over by your shoddy communication are even going to be able to take advantage of this offer?

If they can add a custom crafting recipe, they can make that recipe a one-time-redeemable trade of Archproxy for AW.

Class act, IP2/505/DigiBros. Class. Freaking. Act.

At least the dumpster fire is out in public now.

[edit] I’m not one of the affected players, just a bystander who finds this entire ‘resolution’ to be laughable.

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True but the OP responded right after staff was tagged, and came to the conclusion that one should open event chests if they’re also after AW. If I were to respond to a tag, I’d read the entire thread, especially since it wasn’t that long. Then if I saw that, I’d correct them and state AW wouldn’t be in the chest.

If it wasn’t known to them, then there’s another problem.

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Quoting here:

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id say save resources for times like this lol. glad i have 2900 diamonds on hand. o want compensated for mythics ive tried for and not gotten!! i wanna exchange 2 of my 3 copies of archproxy for 2 other mythics!! lol

Infinity Plus Two is now trying to control damage by further gaslighting the issue in the Puzzle Quest 3 forum.

For the record:

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The game was not functioning as communicated. Players also never requested this function. Infinity Plus Two was asked to back up their claims and refused to respond.

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The news item was about Archproxy Yvendra. Of course it wasn’t incorrect in the information it provided, because all it did was talk about Archproxy Yvendra.

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The in-game screens never give indication of recurring troops. The game documentation that the in-game chest opening screen links to very clearly says that Arachnean Weaver should have been available.

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It’s available for a single week, at half cost, requiring a special crafting resource that can’t be obtained in enough quantities within that week to even craft a single Arachnean Weaver.

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Mistake? Check. Misled? Check. Almost always? Oops, there was bound to be a catch.

Since IP2 keeps pulling old forum threads into this, here’s one that doesn’t leave the slightest room for interpretation:

image

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Outdated, see edit at the end.

IP2 is now editing week old event posts to make it appear like they communicated the Arachnean Weaver fiasco in any way.

Thank you for sneaking in weeks after the end of the event how you supposedly intended event chests to behave. Players will be happy to learn it’s their fault when you now show it to them, they should have used their time machine to inform themselves.

Wouldn’t it be easier to just admit the configuration error and compensate properly?

image

Edit: This wasn’t researched correctly, the change already happened one day into the event. Still, the damage was already done at that point, most who wanted to pull Arachnean Weaver had spent their keys on the first day.

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The fact that they’re going back and editing the Archproxy post to make it seem as if they had communicated ACCURATELY all along is proof they know they put their foot in it.

Okay, IP2/505/DigiBros…you’re admitting you put your foot in it. Now could you please make it right?

And I mean actually make it right, not spin some half-assed response involving an EXTREMELY timegated currency as being “compensation”, just in case I need to spell it out.

[edit] I get that the normal Forum cycle is to let drama fall off in a week or two, but folks…this is an active cover-up. We let this drop off and we’re setting a new standard for what will be tolerated. Make noise and be heard.

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According to Google Cache, it was editted by Tues, Oct 5, 4:30 AM GST. Just a FYI that it was editted during the event and not after.

Here is a cached screenshot before the edit, in case anyone incorrectly claims IP2 always had the post mention Weaver.

Agreed. IP2 has literally stolen players’ money. There are laws protecting consumers from stores and casinos that do this. Games unfortunately are poorly regulated though.

I didn’t even roll during this mess, and I am beyond frustrated for everyone that did. I can’t trust to ever pay this company when they can just take your money and not deliver.

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Are you sure this is the point in time the Arachnean Weaver info was added? Google is currently telling me this for the current page:

It wouldn’t be fair to call them out incorrectly on this, so if there’s enough doubt about the timeline I’ll edit my post.

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Try this URL: http://webcache.googleusercontent.com/search?q=cache:https://community.gemsofwar.com/t/spin-me-right-round/72024

I see Oct 5 there. I am on mobile only right now where screenshotting looks terrible. I can grab a desktop version later.

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Fair enough, it shows the snippet for that date. Your Google-Fu appears to be far better than mine.

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How many people even look at the OP of an event thread a day after it’s posted? I look at the OP when it is first posted and sometimes comeback later in the night to look at comments but I don’t think I have ever re read the OP after the event has actually started.

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As a dev, I have a degree in Google Fu, so this comment is amazing.

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Even the devs know charging 2k diamonds for AW is crap. They mention this in an old event thread with 100+ posts and on a forum for a different game but it is not mentioned in game, on Facebook, on Twitter on it’s own actual thread here. Even the couple of posts I saw about people wanting compensation on Facebook just tells them it is being addressed on the forum.

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For God’s sake, devs!!!
Send people who spent event keys a free copy of AW!
You behave like little children now…maybe we players also, but we are more than you :slight_smile:

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