There are far better ways to send a message:
- Write a review about how they have repeatedly left out the best prices from their loot boxes without telling and refused to refund purchases, give the lowest score.
- Got a social account like Facebook? Link the summary, don’t forget to mention that Infinity Plus Two also runs Puzzle Quest 3, another loot box game where they might also short-change customers.
- Make your guild aware that event chests were broken several times in the past, that spending any more money on the game is just begging to get cheated again.
- Report them on your gaming platform for not adhering to loot box rules, point out that they only admitted to the inferior content after many players questioned the published odds, and that they refuse to refund.
- If you recently purchased bundles that contained event keys or gems and used those to gamble on Arachnean Weaver, charge back the money. Contact support about it, ask them to remove any resources gained from the cancelled transaction.