Infinity Plus Two has repeatedly been found to sell loot boxes missing the best items or containing them at significantly lower than advertised odds. They always deny this at first, deliberately spread misinformation and ultimately refuse to communicate further once enough proof has been presented. Do not spend money on this campaign, you may receive something inferior to what you paid for, their support will just ignore and close your compensation request.
For the most recent case of faulty loot boxes and how they were handled, see this thread and this summary.