Also, we are currently having issues with the Chat Server for both Mobile and console platforms. Whenever I selected Chat or Guild last night on XB1, I consistently ended up with a blank error message and a frozen screen that required a quit and restart:
Not sure what happened, was working about an hour ago however if I try to open the chat box the system hangs for about 10 seconds then crashes. It popped a blue screen with a short video clip. I responded with what happened as well as I reloaded the game and confirmed that it does indeed crash when you try to open the chat box. Playing on PS4.
And we thank you for taking the time out of your vacation to fix the chat system. I understand completely when the phone rings and you thought you were going to sit down and have a few drinks, yet duty calls!
Actually I want what we all want… servers that are stable, services that are reliable, and a relatively bug-free game. For the most part, and for most customers we can deliver that - it’s why we’re still here doing well! - but when something fails I think we’re about as responsive as possible in fixing it. And when we’re not, we’re always trying to improve.
I understand you’re not satisfied with our service and are lashing out because of that, and I AM actually sorry that you’ve had some disruptions to your game, and I KNOW you had an issue with our support, which we worked on and escalated to resolve as well as we could, but continually lashing out will only result in your removal from the forum, and I’d rather it not amount to that.