It’s all fine if everyone tells you, but if they don’t tell a Dev, we’re not psychic, and yes this sort of thing could be a simple connection issue if 1 or 2 people report it, but when 50 people report it I start looking at “well was there some major internet shenanigans or did something on the game’s backend bork” because it points at a larger issue.
That’s why we do troubleshooting and why I asked the 2 players who reported in August to write a support ticket so I could troubleshoot with them so I could 1. Try to solve the issue for them or 2. Work out what was causing the issue. I can’t call an all stop on the programmers and server admins every time any player has a long loading screen - there’s too many factors playing into it and most of the time it’s nothing to do with the game itself - I try to do a logical ruling out of things.
Your issue wasn’t ignored, it was just handled via ticket as it didn’t appear anyone else had the issue as no one else said anything - next time tell your guild mates to never assume someone knows something just because you know it so we can actually help. We don’t want a broken game but we’re literally not psychic, if we don’t experience the issue ourselves we can’t know there is an issue.