We don’t ban accounts for legitimate chargebacks, only in cases of suspected fraud (which tend to be extreme cases). Always best to ask a Dev directly if you have any concerns, we’re generally pretty generous with compensation compared to other games I’ve worked for and are reasonable human beings! We do have a large backlog at the moment so our replies may be slower - we are in the process of not only clearing this backlog but also future proofing it too phew I am very sorry for delayed replies, I’m not proud of it but I’m doing my best with the time I have.
If anyone here was affected by the Kingdom of Fire Offer issue on PlayStation, please read this article here for more information including instructions on how to contact us with your receipts and invite code to receive your gems:
https://gemsofwar.zendesk.com/hc/en-us/articles/360004072556-PlayStation-Kingdom-of-Fire-Flash-Offers-displayed-Gems-instead-of-Gem-Keys
We would prefer to automate this process but unfortunately we’re sort of subject to a limitation at the moment which means I’ll be manually compensating everyone who writes to us.
Sorry about this error everyone!