This issue has been ongoing for years, so it would of course be naive to expect a resolution within 4 days of the latest iteration (especially with a weekend in between, during which forums are virtually inaccessible by staff), but it is important to highlight how your customers continue to receive this form of treatment: (from Missing Campaign Stars )
All of which are stepping stones towards an eventual breaking point:
This is not new, this has been ongoing for years: I personally stopped spending a couple of years back because of how mods in this forum treat the customers, there is little doubt many others have had a less-vocal similar trajectory, and while it is unclear whether they can be brought back into spending, you surely can prevent future customers from closing their wallets because of this.
We know some of you at least bother trying a faction when it launches:
So hopefully @Nimhain you can at least let us know that this is within your radar, so if it is a company-endorsed way to treat its customers, we can stop hoping for an improvement and set our expectations accordingly (as well as continue to warn newcomers about it to avoid frustrations by all parties).
Of course, it would be preferable for all parties if you could implement the obvious solution to this years-long issue that keeps costing you paying customers, once and for all.
#inNimhainWeStillTrust