Hey, in future we will respond at least once a week for larger issues like this to let you know it’s not forgotten about but if people complain that we are replying with no substance or info or complain we’re replying instead of fixing the issue we will stop doing that and only post when we have new information and next time we won’t revert on that stance.
So, basically, if we keep complaining about the lack (and it’s an euphemism) of communication, we’ll have less communication … what a strange community management …it’s childish …
(and btw, CM is a daily work, one reaction per week is not community management, it’s laziness).