Last week there was a problem with a missing Bronze Campaign Task.
We have just deployed some fixes to the game including adding +3 Campaign Stars to everyone’s accounts to correct this. The stars will be added next time you go through the daily login.
Sorry it took longer than we’d all hoped to do this, it wasn’t previously a simple task to add Stars to accounts so we also had to address this before we could send everyone the 3 Stars.
We are also working on the cause of the issue so this doesn’t happen in future.
Thank you for your patience while we looked into this.
I’m equally frustrated by the lack of communication, but I think the hostility towards Kafka is unnecessary. She’s just reporting on what they’ve fixed. Isn’t this exactly what people are asking for (DEVS you NEED to respond!)? They may not have addressed everything yet, but it’s at least step forward. I don’t see this post as them looking for praise.
Are you guys going to get a new community manager? I really think you need one.
I’m glad this got resolved, I’m glad we got a message here - but to leave us hanging is what is mainly making people mad.
You don’t have a solution to something yet? Just say so.
I get you may not want to post “we’re still working on it” every day but someone should be here to check more often and let us know you’re still there.
Hey, in future we will respond at least once a week for larger issues like this to let you know it’s not forgotten about but if people complain that we are replying with no substance or info or complain we’re replying instead of fixing the issue we will stop doing that and only post when we have new information and next time we won’t revert on that stance.
That is great news. That was much needed and I am sure that will be much appreciated.
I am sure that the forum has been a very unpleasant place for you lately with people expressing their frustration, anger and worry in a way that was not always nice and polite.
However I am going to tell you what I already told to Salty in similar circumstances a few years ago.
We are not kids that you should patronise and punish when they don’t behave.
We are customers who deserve the same respect that you and the other members of your team should get.
Most of us are adults who know that problems can’t be solved in a minute by magic and who, I hope, are clever enough not to expect more from the team that what you can do.
But most of us are also professionals.
If I was providing a service of such a poor quality as GoW has been doing these last years, I would lose my clients very fast. Why should I be less demanding than my clients and take what I am given with a smile?
Once again nothing personal here. In the few interactions I have had with you I know that you have always done your best to help. You are probably just happening to have the heavy burden of representing the team currently.
But zero consequences to the programmers that seed the eventual complaints?
If everyone promises to be nice can we game without bugs and all Mythic troops in chests when they are supposed to be? Or when a player unlocks a mythic troop in a LT… Can all of their guild get the reward besides the sole player?
For YEARS empathy was felt on both sides of the table. If you feel there is a lack of empathy on the developer side then its largely due to seeing the players no longer as people and players. But instead cash crops and those who play for free.
I do miss the days where it seemed like I was the only one complaining on here. But I did my best to alert you and others of the embers I saw.
And now that fires have erupted all over the forest of Krstara. Then please be understanding of the people complaining about the smoke inhalation because our tax money paid for a brigade of fire fighters and yet only half of them are working on putting the fires out here. While the others are hard at work creating fires for an entirely different world (Puzzle Quest 3).
We were promised development on the game wouldn’t effect Gems of War. So if that’s not the reason. Then dare I ask what’s to blame? If Covid is going to be used as the excuse then please don’t waste your words. Because Covid hasn’t dampered the scheduling of monetization with every update. So why would it effect bug fixes or communication with the players?
No one comes to forums for feel goods anymore. Players or devs would have a better chance of finding Arachnaean Weaver in event chests than positive vibes here. But please don’t blame a community for what your game created. If you want positive vibes… Then have Gems of War create it again. I’ll happily return to my role as the sole complainer if ever we can make that happen.
Maybe instead just don’t reply ever. Shut the game down, shut the boards down. 0 hassle. I hope this was written in anger, that you retract it and apologize. The alternative (that it is official policy) is an incredibly bad look for a communications professional.
You know, a great amount of people only read but never write. Some rarely write.
Now they still see how things are handled.
Then there are people who will certainly complain about the lack of new information or about how you’re taking too long.
Others will be glad to hear from you, even if the news are not ideal.
Why did I bring up the silent group?
Because you don’t know their stance.
Now it might just be me but punishing everyone for what some people do seems unfair, and it will also really don’t look good.
Just because people are silent here doesn’t mean they are silent everywhere.
Keep everyone updated, even those who complain because they don’t like what is being said. I know it sucks, and that’s why a designated community manager is such a good thing.
No no no, that’s not right. In a realistic sense, whoever is responding here is different from whoever is fixing the bug. Unless you’re down to three people or something, which you’re not, then that line doesn’t work.
There’s someone assigned to keep the community from* rioting with torches and pitchforks.
There is someone else fixing bugs. (Hopefully multiple somebodies).
PROBABLY! And in the event that for some reason you’re wearing multiple hats (been there, I know how that goes) then making a post to say that its ongoing or you’re aware or whatever takes about 10 minutes a day and nobody gets to complain. But we have heard nothing to say that is the case, because there isn’t communication happening. THEREFORE:
Us rightfully complaining about not communicating has nothing to do with how fast the bugs are fixed. Sorry, not really sorry.
And suggesting cutting back on communication even further because “we” have a bad attitude about how the staff aren’t doing their jobs is the exact opposite of what needs to be done. We have a bad attitude for a reason. Your suggestion and delivery of it are unjustified.
That “next time” feels awfully revealing: so the radio silence here this time – while the campaign stars bug dragged into the faction weekend and while the next Guild Wars grows ever closer – was a deliberate, and punitive, choice.
That isn’t community management; that’s mushroom farming.
A week is a very long time in a live service game, especially for a fault in a paid product.
Withholding communication hurts you, the devs, more then us the player. While the players get annoyed by the silence, your bottom line gets affected more if the players stop investing for any reason. Being ignored is a pretty good reason to stop investing.
Could skip a lot of these situations off the rip if things worked the first time around. The game used to be way more polished than its current state.
At least the level of professionalism continues to be consistent: dear customers, you’ve been warned! #WhyCan’tCustomersJustBeHappyIrrespectiveOfTheProductOrServiceQuality
