Thanks @Nimhain : could you please be in charge of communications hereinafter so we can receive this quality consistently? Even a single weekly post with this quality of communication would make such a difference (other mods can handle the smaller follow up on stuff, assuming you can get them to do so One star reviews - #11 by sls )
You’d save customers a lot of frustration, and consequently save your company a lot of lost purchases.
PS: thanks for showing the softskills required to communicate with customers ( e.g. not including threats of stopping communication if customers do not ‘behave’ as per your expectations Missing Campaign Stars - #12 by Kafka )