Gems of War was the best game we have played ever and me and my wife have spent countless hours (and lots of money) on the game.
Until the new design.
Many games have been redesigned and have turned out better. This, however, is a prime example of how NOT to redesign a game. Gems of War used to be a safe haven for us who wanted a calm place where we could spend time (and money) after a long day’s work. The new design is a mess. A postmodern mess.
And, yes, design matters.
Now we’re leaving the game for some time. Maybe a month or two. We’ll check it out sometime in the future and if you have returned to the old design or made this new design work (which will take MUCH effort), maybe we will come back.
The secret lies not in getting new customers, the secret lies in keeping your loyal ones.