Platform, device version and operating system:
iPhone XR iOS 14.4
Screenshot or image:
What you were expecting to happen, and what actually happened:
I purchased this offer 3 times and got charged 5 times. I only received the contents of this offer 3 times as well. In the screen shots you can see I’ve still got 2 purchases left (the offer could be bought a total of 5 times) and yet I have 5 purchases in my purchase history. My screen did not freeze when making these purchases, nor did my game ever restart during purchasing. I’ve sent support several emails and have had no response. I contacted apple to refund the purchases and they refunded one of the purchases but refused to refund the other. If nothing else I would like to at least receive the contents of the offer again and the VIP points since I cannot seem to get my money back.
How often does this happen? When did it begin happening?
This happens almost every time I make a purchase. This last time happened March 29th, 2021.
Steps to make it happen again
All I do is tap the purchase button, put in my Apple account password and then it says the purchase has been made. I go check my purchase history and I’ve been charged twice for the single purchase I just made.
I don’t know if this is a bug, but it is very strange and happens to me almost every time I make a purchase. It is not caused by game crashes or freezing, nor is there any strange extra long loading periods when purchasing either. It only ever happens in this game. I’ve made purchases in other games and never had this problem before. Mostly I’m posting this here because I’ve sent support several emails and haven’t heard anything back at all. I understand they’re backlogged, but it’s been 3 weeks without any response about purchases made with real money! (I realize 2 purchases at the top say pending and don’t have the date but they were all purchased on the same day and if anyone has any doubts I can post a screen shot of the date and time the screen shot was taken, which was March 30th, because in my time zone it was past midnight. Those purchases sat in pending for 5 days and then when they finally were billed I tried to request another refund for the second double purchase and apple refused it.)