I was ordering one pack of gem it sent a error message saying restart the game and i did i still didn’t receive my item click on it again but this it did go through but only item but i did see my bank statement and it show i was in fact charged twice can you refund just one cause i did purchase one of the.
Message customer service/support, this isn’t a bug report kind of problem. I had a similar problem last year, they sorted it out pretty quickly.
If you’re on console, they can’t refund, you’d have to go through Sony/Microsoft as they’re the ones that handle the money, and they don’t do refunds on in game currency purchases, even in the case of a glitch like this. But GoW gave me whatever I wanted of equal dollar value.
If you’re on PC/mobile, you might be able to get a refund, I don’t know how it works there.
If that is true, do a chargeback.
Either way, talk to GoW support first. As @Dr_Killbrew said, this isn’t a bug. No one on the forums can help.
I wouldn’t recommend a chargeback, at least on playstation. I’ve read of people having their PS accounts disabled/locked because Sony assumes a chargeback means fraudulent activity (Sony isn’t exactly known for their quality customer service). Not sure how accurate that still is, but I’d wager a little extra gem purchase is much better than risking losing your account and all games tied to it.
Ugh. That’s gross of Sony.
Please contact support. Our agents can advise you on where to go from there.