(Resolved) Cannot make purchases


#1

Platform, device version and operating system:
Xbox One

Screenshot or image:

What you were expecting to happen, and what actually happened:
Every item in GoW that can be purchased with actual money is shown as already purchased. This includes things I have not purchased, and things that can be purchased an unlimited number of times.

How often does this happen? When did it begin happening?
It appears to be permanent. It started a week or so ago.

Steps to make it happen again
I have no idea. For me, it’s all the time. I do not know how you could reproduce the problem.


#2

Hey specifically today there’s been some issues with Xbox Live:

However, if this is an ongoing issue, turning off requiring permission for in-app purchases should fix this - although I know it’s not ideal! I’ve asked the team to look into why this setting sometimes needs to be turned off.


#3

Thanks for the help. I actually had enabled the passcode for purchases, and did so right about when this trouble started. However, before I posted here I turned it back off. I’ve also deleted/reinstalled the game and done several full shutdowns of the console. The problem is still there.


#4

I have had this issue for a really long time.


#5

Hi @Fikda Please enable purchases:

This is a restriction in the Xbox permissions that we adhere to as apart of having the game on Xbox so it’s not something we can resolve directly :slight_smile: