Old bug still exists

Platform, device version and operating system:

The bug that gives the AI an extra turn after making a 4 or 5 skull match when being frozen is still not repaired.
And the bug NOT giving the player an extra turn after making a 5 skull match is also still there.

I would love to get an honest answer why some bugs take eternity to get fixed instead of just leaving us thinking we are playing a game that is broken and most likely can’t be fixed… That is what I am starting to share to my guildies as I want to be honest with them as they want answers. I’m not angry, not even very dissapointed, just confused, so very confused…

They deflect and hope people forget/lose interest in reporting it. When was the last major issue actually fixed? One that hasn’t popped up soon after them claiming it was fixed. It hasn’t happened.