If anyone need further assistance, it is best to submit a ticket.
In regards to the new Cosmic Dragons, there has been an influx of players crafting the wrong Eggs without realising before it is too late. Either just clicking the incorrect one or not realising they haven’t gone through the update.
Please read the confirmation in the Soulforge before you craft anything, in case you have selected the wrong Egg and end up crafting Gem Eggs and not Cosmic Eggs.