Platform, device version and operating system:
PC, windows 8
Screenshot or image:
What you were expecting to happen, and what actually happened:
A four gem match was made with no frozen characters. The match generated neither mana nor an extra turn.
How often does this happen? When did it begin happening?
Has happened once for four gems, multiple times for three gems.
Steps to make it happen again
Just occured with reular play, don’t know when these things are going to happen