I play for hours every day on 4 different PC/mobile devices, during and outside work hours during the course of a normal day and I can’t reproduce this. We also have tested the hell out of it on all sorts of devices and can’t repro it that way either.
We need videos, of it happening, we have not received a single video of it actually happening, a video of it actually happening will show us at which step the game is breaking.
The code looks fine.
We have no problem admitting bugs and when we screw up and we are very transparent even if it takes us a long time to fix something we don’t try to hide it. This whole sub section of the forum and our Known Issues section on the Help Center are proof of that.
If we could find an issue with this it would be fixed - we can’t find an issue though, we are at the point where we’ve done EVERYTHING in our power to hunt this bug down. We do our best to pinpoint the cause and produce our own reproduction steps and evidence of bugs but in this case we’ve come up with nothing.
If you are having this issue consistently, we need video proof so we can see it happening and under exactly what circumstances. We’ve tried copying the teams and circumstances others have reported it under and we can’t make it happen that way either. We need to see it happen to you.