Hey team, unfortunately our support is overwhelmed at this point in time. But, the good news is we are getting more people on board to help!
I have mentioned how some people affected by this issue haven’t had their compensation, so the support team is aware. Things should start to improve next week as we do training, and our priority for the short term future is to get support under and streamline our processes.
I apologise for the delay, and wanted to let you know that we are aware there is a problem and are working on fixing it.