Unfortunately, there was a bug causing players to be banned.
We had a couple of developers, Nimhain (Producer, Head of CX) and Sirrian (Creative Director) working on the issue and resolving this for as many players as possible on Christmas day and Boxing Day.
This bug was fixed on Boxing Day (26th Dec), and all affected players should now be unbanned.
One part of the fix involved turning off Kris Kringle’s Treasure Map awarding ability temporarily so you will notice that.
We know that event scores were affected by this issue as well.
We will be working out compensation as soon as we can.
I’ve published a known issues article, if you follow it you’ll be notified when we update it with compensation information:
We’re incredibly sorry for this unintended TERRIBLE christmas gift.
We hope you’re all enjoying your holidays despite this while we work really hard to make this right.
200 Gems compensation was sent to the banned players
50 Gems global compensation was sent to everyone
There will be an extra Vault event weekend - date still to be advised
@Kafka in case you missed this message, I am also very interested to find out the answer to this. Will there be an explanation on how players were auto banned whereas your design supposedly requires two humans to approve the bans?
I’ll freely admit that I wasn’t one of the banned users as I saw the warnings early enough to avoid Kris Krinkle based on the speculation. However, it still heavily affected my guild by players quitting to the point where it severely hindered us.
I know I personally would be in favor of the Vault Week instead of Guild Wars despite not having the week off, with other compensation going to the players directly affected by the bans in addition to Vault Week.
Many guilds lost upwards of a million trophies during the week
Just cancel the events for a month and have only vault. That will hit thier wallets for solid 6 months if not more crippling thier revenue stream but serves them right. Shows that they not only ban players without doing like they said they do but are dodging the questions here right now, merry Christmas and to those that were banned in the past that were unjustly banned should get a pass just from this or just from tacets live stream getting banned during his Xmas stream for hacking?!! Without even using the offending troop!