Pc or console? Cause i got couple level 1 and vip 9 and yes it’s suck it should change every card you already got not only the new one
I play the PC/Mobile version. If you have VIP 8 or higher and still have level 1, just ask support nicely.
I did ask support, very nicely, and they very nicely refused. I am on console though
Considering the devs are different on consoles, this is the primary factor.