Darn tootin’ I have an issue. Nice touch telling me my post was too long. It turns out “you use too many words” is my issue. It makes it hard to see what you mean. Here’s what I think your post meant.
I have reported an instance of cheating. I submitted evidence and waited a week with no response. Neither the individual nor their guild has been punished. I would like to know if any punishment is pending.
But I already know the dev answer. You might be a customer, but you’re not their boss. They have openly stated, on several occasions, that their only real public policy is they don’t answer questions like this.
You do have standing in the community, which means you have value. But your role as of late has been to discourage spending and engagement, which works against them. Trying to cash in your credit won’t work very well, especially since the policy likely comes from their boss, who doesn’t have as close a relationship to you.
The only thing you can do to force an answer out of them is to deliver what’s missing in your post, “This is what will happen if I don’t get what I want.” But you don’t have a lot of leverage. You can’t threaten to spend less money than the “nothing” you claim to spend. You could threaten to recruit fewer people for the game, but I bet you don’t do that kind of recruiting. You could threaten to leave, but with the most possible respect I think “their boss” doesn’t care enough about you, individually, to allow them to break policy.
So, in short: this thread is going to fizzle and you’re not going to get a lot of information. It’s possible by taking it public you’ve disrupted the investigation that’d be necessary to enact the kind of punishment you expect. It’s just going to create drama.