Gold donated but no record of donation


#1

Samsung Galaxy S9+

I donated 300k gold to the green tasks. The gold was accepted, but I wasn’t given credit for it. Donation remained at 0.

This had only occurred once.

I haven’t been able to repeat as subsequent donations worked fine.


#2

Was your missing donation made in the first few minutes after weekly reset? If so, that’s a known issue of the weekly reset updating process.

If not, this is new and worth reporting.


#3

Hey sorry you experienced this.

The weekly reset doesn’t happen instantly, it takes some time to finish.
Also if you don’t refresh the game between reset and the donation then the game will still think you’re in last week.

I’ve corrected your Weekly Contribution on your Guild Roster so your Guild can see what you really donated this week.

To avoid this in future, please wait a few minutes before donating after weekly reset, and ensure you go into the PVP menu or your mailbox and back to the guild menu to refresh your game.
The safest way to do it is to just exit the game and open it again before donating after weekly reset.


#4

Thank you very much for your help. The gold appeared yesterday. I hope your weekend goes well!