Hi everyone,
We’ve reported the chat problem to the development team and someone is seeing what they can do about it now.
However, to be completely honest it’s really unfortunate timing as it’s currently Easter Sunday here and we have a 4 day holiday here in Australia (Easter Monday being the last day of the holiday).
So best case someone is able to fix it today, worst case is that one of the team members who normally handles the chat servers will be available again when they’re back from leave on Tuesday Australia time (Monday USA).
Basically we do have team members available but not the ones who can normally handle what’s causing this issue so we’re seeing if there’s anything we can do in the meantime.
I’ll make a known issues article so please follow it for updates if you want to be notified as soon as we have more info:
https://gemsofwar.zendesk.com/hc/en-us/articles/4680725837839