What you were expecting to happen
Selecting ‘connect to global chat’ in game allows you to connect to the in game chat. Instead an error message appears and you can not connect to either global or guild chat. No access to the chat ui, emojis, titles, chat settings etc.
How often does this happen? When did it begin happening?
This happens every time you try to connect. Widespread reports that it is affecting all platforms. (will add link to thread)
Steps to make it happen again
-open game, select chat icon
-select connect to chat
Would like to think that there would be somebody floating about with some kind of escalation contact/process to alert the dev team to this. Even on a holiday weekend. Would be pretty unusual if there wasn’t o_O
There probably is, however they only react to problems or bugs that has impact on their ability to make money. Whether chat in working or not doesn’t have an effect on people spending money or not, so yeah either the problem will fix itself at weekly reset or they will begin to look at it Tuesday.
I would love to be wrong and that they will fix it, but they havn’t bothered before to fix bugs that even ruins gameplay or isn’t working as intented or as explained.
And no you cant have your gems back, but you can get 50 or 100 gems as an apologi.
The post above about not coming in on their day off unless it impacts money is right…but I would argue seeing the strange group of people the live in global chat…anything they breaks addicts from something could cause them to stay away for good. Chat being down for 4 days could end up costing more in the long run then store front being down for a day…
TBH I am a software developer and I would not work outside business hours either, but it is not the developers job to keep the servers running.
The hosting/app master/operator team should be able to cover weekends and holidays. It is just lame they let service outages to last 15 hours (and still not eesolved) in a service which is available 24/7