Hey @Muir
I’m sorry to see that you’re having this issue when trying to connect to the in-game chat. Could you and you’re guild member please contact our support team here; https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356
They’ll be able to look into this in detail and get it fixed 
OminousGMan - Support Human 