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[Tech issue] Global chat unavailable

I am playing on an Android phone.
For the past several days I cant access the global chat. Whenever I click on the icon, then click “yes” to connect to global chat, simply nothing happens.
What is the matter?

If you’re still having this issue, please try disconnect from the entire chat (including Guild chat, force closing the game and re-opening it.

If you still can’t connect to chat after doing that please contact us at support using this link:
https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356