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3.4 Known Issues (PC/Mobile/Console)

If it’s not specific to 3.4 it can go to the usual bug reports :wink:

@Taisiakat Let me know how the restart goes. If your art or assets do not download you will want to link your account and reinstall the game. This is a fairly general issue that can happen with each update.

@TheIdleOne The achievements aren’t out yet, they should release this week at the latest. We are still trying to work out what’s holding this up.

@Fourdottwoone

Working on it! Thanks for the report Edit: Relaunching the game should help resolve the issue

@Cyrup Clicking the Calendar button on PS4 does nothing.

What platform you are playing on?
PS4

When did the issue begin occuring and how frequent is it?
3.4 All the time.

What platform you are playing on? PC / Steam
When did the issue begin occuring and how frequent is it? started with the new patch.
A screenshot? No.
Any other information (enemy troops, traits active, what you were doing previously) My troop was Hellcat. He was entangled by Sylvanimora. I matched a doomskull with 2 regular skulls. Hellcat did 5 skull damage to the enemy troop.

@Saltypatra the Calendar on PS4 doesn’t do anything is that working as intended for now?

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Maybe stop clicking greyed out icons? idk

My guildmates are currently involved in a pet rescue and yet there is no update on iOS yet? Nothing the App Store, did hard reset, still nothing. What’s up with that?

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PC player. Regression bug. You can’t use the troop-selection screen with a game controller. The input focus is stuck in the text-search box, so it’s impossible to pick the colors, categories, kingdoms, etc. you want displayed.

Sounds like a minor bug but it actually makes the game unplayable via Steam link so it is a show-stopper here. And this had JUST finally been fixed in the last update.

Miss R i think Orange has a fix in i chat :heart_eyes:

Our engine recently was updated, this meant that our textures had to be updated as well. In turn, this causes all textures to be re-downloaded again on mobile. That may be why you’re seeing a delay for some images to load in, and the spinning wheel is there because it indicates the downloading.

However if the images are not loading at all after some time, then that is a bug. If that is the case, can you please post a screenshot of what you’re seeing?

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@Calv1n The calendar icon is meant to be greyed out but the icon is missing as there is no data! The icon depends on players having data: It shows information on our new daily/weekly login streak system. This should fix itself at reset.

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3.4 spins and PvP never loads

What platform you are playing on?
iPad iOS

When did the issue begin occuring and how frequent is it?
All the time tried rebooting and reloading app still does the same thing

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Cant get into chat at all once I click connect I get spinning wheel of never ending spins

Doesn’t seem to help, I’m unable to enter Pet Rescue, even though other guild members can. Steam, if it matters.

Edit: Found another Pet Gnome, event activated this time.

What platform are you on? Did you try restarting the game completely?

@RiverSong When you say did hard reset do you mean rebooted your device?

All pet foods incorrectly cost 125 jewels to craft in the soulforge, except brown which correctly costs 100 (and hopefully not the reverse).

@Mithran We have verified this and will be fixing the Brown Jewel cost within an hour or two with a change to the servers. All Pet Food should actually be 125 Jewels to craft.

My guild got a 2nd pet event, but I didn’t get it.

I’m the leader of the guild and have been in the guild the entire time.

Also, no achievement was given when the 1st pet event we had was completed.

All this on the PC Steam version.

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Update: Xbox achievements should be live at approximately 5 pm AEST today (May 1st). It’s based on Microsoft’s timezone of the start to the day, sadly not ours!

edit: PS4 Achievements should be live.

have a couple of guildmates who did not get pet rescue event the rest of os got either, on both ios and pc

Added to the list we’re looking into it :+1:

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