Oh, I found it. It’s in the FAQ. Would it be possible to make it a little easier access? Thanks!
it’s here, the support option should be available from anywhere on the website including at the top of the forums here 
it’s also available in the game settings as well
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Adding this to my list of things… Seems all the header links for the website are missing from the minimalist forum theme.
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Well, I just changed my settings, so that helps! Thanks! Sorry to give you more work, but now I feel less crazy.
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Not your fault! I was super confused why the support link was hard to find so you solved the mystery haha
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Been there. Done that. Separate instances but both equally ignored.
So there’s basically no way to appeal a ban. 
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Anything new here?
Looking forward to your test ban on Bramble account 
(for more infos)
Some exciting “proof” shared in comment above by awryan. I wonder how that is explained. (but obviously we don’t know the content inside the open support tickets shown in pic.) Judging from my own experiences I have some aligning opinion with the posting above. (but could be “individual cases”.)
Despite all that, with every fiber I fail to be convinced that any appeal support ticket is worked on in a quick and fair amount of time and thoroughness. Because to be honest, every second of an possibly “wrongful/unfair” ban is too much.
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They were both appeal a ban tickets that I submitted within minutes of being banned from the forums. But flabbergasted and not knowing why I was banned.
I’m still waiting on that explainatory “DM” (or eMail). My understanding of “today” is a different one, hence my impatience here because what you wrote sounded more like some kind of a promise.
I’m also wondering if the “tests” on Monday or Tuesday, when you and “the other Account” (no callout!) both worked went well?
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