What you were expecting to happen, and what actually happened?
I was expecting to login and still have all my teams together. But what happened is I logged in and had ZERO teams.
What are the steps to make it happen again?
Simply logging in. I did NOTHING to make this happen. ALL my flags are now brown and empty of troops.
(Aside from the two teams I just made to invade and defend). I used to have 16 or 17 teams all setup and ready for battle.
Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!
I didnāt bother to take screenshots or video as it seems pretty self explanatory.
We are aware sometimes this can happen and is caused by a connection issue to the server and not saving your team data, we are working on a solution to fix this issue.
Once this issue is fixed we will inform everyone about the fix.
Will the flags regain their colors when this is fixed? Itās much easier to remember teams based on the flags when there is a difference between them. Anyway, glad to know you are working on this issue.
When you choose a team to edit, a āBonusesā button will appear next to the āHeroā button. Clicking it will show all team bonuses, as well as allow you to select whichever kingdom banner youād like. You can even have 10 teams that all use the same banner.
Banners also donāt have to relate to the kingdom they belong to, because bonuses apply to any and all troops in a team.
it should work now its just sometimes when you try to connect to the server and you loose connection sending the data over does not get sent and that is why this has happened.
It will be more stable in the next update.
I know this is PC/mobile support, but today I had this happen on XB1. (when i tried to make a similar topic, it was suggested i go to this topic.) I also logged in and expected to go to Invade, and see my troops. I tried using the āBonusesā, it was blank as well.
ETA:OH, and another thing happened yesterday. I was in the Arena, had won my first battle, and then lost server connection. The error said I was going to be taken back to the main map, and that i had lost the battle (which i didnāt do at all). so, is this related?
paging @Nex and @Mr.Strange to see what help I might get or what info is needed:)
Ok, and i think you said in another thread about someone wanting their Sheggra back that if the server disconnects in an inappropriate time, then thereās no rescuing āthingsā right? so, i have to rebuild my teams again? Tbh, Iām not sure if the teams were still together after the server crashed on me or not, but it crashed and went right back into the screen before the next battle. (0 wins 1 loss). Iāll check again later to see if it was just gremlins or not.
Itās best to take things on a case-by case basis, but hereās some general guidelines:
1 - If you spent money on something, there is a record outside of the server. So if a server problem causes you to not get your kingdom bundle, or similar real-money purchase, 505 support can usually track it down and correct the problem.
2 - If you do something thatās all internal to the game (configure a team, spend glory on keys, change hero weapon) and a server error causes you to lose the results of that action - thereās no record of what you did, and so no good way to recover it.
Being a live online game comes with some baggage - and dependence on server connection is one. But the positive trade-off is a lack of cheating like you see in client-side games!
In other words, if you used Real Money, the Devs can track it and reimburse you.
However, if youāve only spent in-game money (Gems, Gold, Glory) there is no record if the server crashes or you simply lose connection to the server so they canāt confidently reimburse you. This is cuz ANYONE could CLAIM anything and create a nightmare for the Devs.
