Upcoming Fix Information

[Jeto]

Hey everyone,

I thought I would create one post for this announcement and then cross-share it in the relevant threads as these are all linked.

This past week some of the main issues that have been reported are:

1. Soft locking on reward screen (rewards are still received)
2. Achievement for “If I Were A Rich Man” not progressing
3. Incorrect resource displayed in Legends Reborn event, and not the Forest Herb (event progress is collected - graphical issue)

Also, the Battlecrasher missing from the Journey Event while the Vault event was running over the weekend. While it has already been addressed, just wanted to mention it here as it was also a critical issue. Compensation for this has since been sent out to all players

This is not to say there have not been other issues, but these have been the main ones I’m mentioning here, which will make sense in just a moment!

We have found the cause and fix for the 3 listed issues above, initially, these could only be fixed in a client update (not till v6.5) but the team is pushing them to go out in a hotfix as soon as possible.
The fixes for these issues are still being processed, though we’re hopeful that we can get a hotfix out by mid next week.

If there is any further update on this, I’ll edit this post or comment below.

Again, appreciate everyone’s patience as you see me zooming through the forums. I do have a number of tabs open with some other issues I am working to get replies/answers to currently as well!

Jeto (she/they) - Support Human

[TheIdleOne]

knock on wood

Without cursing anything, I hope the dev team can take the time to make sure the new Faction this Friday releases smoothly. I could use a few days without another incident.

[AMT]

@Jeto

We have found the cause and fix for the 3 listed issues above

Does that mean that we can assume the cause for the battlecrashers issue continues to be unresolved, and therefore it might arise again in the future?

[Helvellyn]

I’ve totalled 6 BCs today in 200 explore 12 fights and given up. Medal tally is the only positive from this experience.

[Jeto]

@Jeto

While it has already been addressed, just wanted to mention it here as it was also a critical issue

It is not included with this hotfix, as mentioned was just including it as it was also a critical issue this week. Battlecrashers interacting with a Vault weekend will be resolved in a future update

[Fourdottwoone]

@Jeto

I do have a number of tabs open with some other issues I am working to get replies/answers to currently as well!

Any chance the campaign task generator is part of them? There’s another Hellcrag week coming up, a bit more task variety (especially in regards to Dungeon runs) would be appreciated. It’s a server side issue, so it doesn’t have to be tied to the client hotfix.

[awryan]

@Fourdottwoone

Any chance the campaign task generator is part of them? There’s another Hellcrag week coming up, a bit more task variety (especially in regards to Dungeon runs) would be appreciated. It’s a server side issue, so it doesn’t have to be tied to the client hotfix.

@Jeto as well as the random increase in amount of battles needed to complete tasks

• Geomancer needing 50 battles to complete the gold task.

• Find 10 Infernus troops silver task.

(Just to name a few.)

I’m aware that global inflation is happening. But I can’t imagine Campaign Tasks needed to be inflated as well.

The reroll tasks feature is a great way to get around these bugs. But shouldn’t be used a crutch for the devs not to have a paid feature of the game not work right.

[Hawx]

@awryan

I’m aware that global inflation is happening. But I can’t imagine Campaign Tasks needed to be inflated as well.

I love this lol!

But AWR is spot on the money. Since campaigns began, I’ve tracked and logged every task. Here’s some historical campaign guides to back up the queries

Gold hunting [troop] are always x5

Silver hunting [troop] are always x3

Bronze hunting [troop] are always x1

Gold [class] Hero tasks are always x22

Silver [class] Hero tasks are always x15

Bronze [class] Hero tasks are always x4

[xolid99]

Thanks for the update.

As has been mentioned, there are problems with the campaign tasks.

I don’t think it’s a small ask for campaign things to be working properly, especially as some of the issues are paid content.

This is especially so as it looks like the tasks are left to their own devices and there is no hand on the tiller. Hopefully someone can sort those things out, or if they can’t how about reducing the skipping multiple same task costs until they are?

Maybe 1/2 the gem cost so players can more easily skip bugged duplicates until fixed?

[canadademon]

Thanks, Jeto! Really appreciate the communication!

[Fourdottwoone]

@xolid99

Hopefully someone can sort those things out, or if they can’t how about reducing the skipping multiple same task costs until they are?

They can check and adjust the tasks prior to (and even after) setting them live. I wonder why this isn’t done for Hellcrag (or other weeks that feature newly released kingdoms), there are always multiple incorrect tasks that are easy to spot.

@xolid99

Maybe 1/2 the gem cost so players can more easily skip bugged duplicates until fixed?

Players usually don’t skip, they reroll. Even at half cost.

[xolid99]

Tbh whilst I agree, halving the reroll at this time, they may as well just fix the issue. That was my main thought.

[covertmuffin123]

I just reroll almost every task these days. It’s very easy to complete the campaign while completely ignoring it. The only things I don’t reroll are soulforge crafting, gain 80 souls/5 glory/gold, and kill troops of a certain color. I highly recommend trying it next week if you never have.

[Helvellyn]

Yup me too although I will include banner, weapon type if I already have a team set up either way. Its way easier in general to go with kill coloured enemies because success is inevitable and requires zero faffing about. None of this dbl dungeon/3 adventure board time gate malarkey

[Smeeg]

Also, minor insignificant issue, but if you kill someone with a forest herb, and then the enemy summons a troop in that spot, it will show the forest herb, even if they are not a green troop. Graphical issue only.

[OneWorld]

Indeed, that’s been reported here:

[Reported] Visual bug: Dryads spawned from Archdruid deaths appear with a Forest Herb icon despite not using green mana

Platform, device version and operating system: Steam, Windows 10 64-bit Screenshot or image: [image] What you were expecting to happen, and what actually happened: When an Archdruid spawns a Dryad on death, there shouldn’t be a Forest Herb icon underneath the Dryad because the Dryad does not use green mana. However, one does appear. I do not believe that this actually causes an extra Forest Herb to be awarded in addition to the one that is (correctly) dropped by the Archdruid, so it appea…

[Jeto]

Hey all,

In the past 24 hours, you may have seen some compensation go out to your mailboxes.
Appreciate everyone’s patience as we worked to get these issues fixed but unfortunately, we have been unable to get the hotfix approved in time for it to be released before the current Legends Reborn event ends.

While these issues are still going to be resolved, the achievement and the Legends Reborn event resource won’t appear again till the next event.
As for the crashing on the reward screen, this will also stop once the Legends Reborn event ends, but we were doing what we could to have this resolved sooner.

Again, appreciate everyone’s patience and apologies for this inconvenience!

Jeto (she/they) - Support Human

[gow]

So far the only issues I have are (not affecting getting rewards):

1. First battle (no matter what game mode) after finishing legends reborn quest line will soft lock on rewards screen but all rewards are received after closing and reopening.
2. Also will receive the blue lantern points instead of green herbs but once I go to world map again to focus on forest of thorns, it will be corrected.

Thanks for the compensation and updates!

[Helvellyn]

I am also getting softlocks at the end of world event fights and losing the rewards and of course a sigil.

[Fourdottwoone]

@Jeto

The fixes for these issues are still being processed, though we’re hopeful that we can get a hotfix out by mid next week.

Is this still a thing? It’s been more than two weeks now, some update would be helpful.