The screen to new Kingdom just sits there

This is probably obvious but I am new to the game. I think the word I need is Kingdom. I’m trying to enter my third Kingdom and nothing happens. It is just a picture and music. It is happening on both my iPad and iPhone. I have tried deleting the app and turning off devices. Please help. I was cruising right along.

This sounds quite unusual, any way you could post a screenshot?

I’m so sorry to have wasted your time. I accidentally stumbled on the fact that have to be level 39 to go where I was trying.

Then I wasn’t quite sure how to get back to the topic I started.

Sorry again,