Player unable to join guild

Support
1

Have a player trying to join our guild Realm of the Undead.
Says he exists LEEDSRISK but invite does not work and he is unable to find guild.
Sent message to support 6 days ago, no reply.
Mariana, GM

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2

There are 3 possible situations here

  1. This person is on a different platform. I’m guessing you’re on PC/Mobile, maybe this person is on Xbox/Playstation. So the databases do not share.

  2. There might be an invisible space somewhere in the name, either before or after, try checking that.

  3. Maybe Leedsrisk is not a unique name. Make sure to ask the person to check his in-game account for the official invite id. It’s possible there’s an LEEDSRISK_1 or LEEDSRISK_2

1 Like
3

Thanks very much for trying to help.
He is on a mobile so would be compatible.
Not sure how to check the name.
He is actively playing but cannot find our guild.

4

It sends the invite but he doesn’t receive it

5

Same problem here we tried since weeks, i contact support but it dont works. i could join every guild i want but not this guild

6

There are two forms for contacting support, I sent using the other form and received confirmation email right away.
First time I did not get an email
If you did not get the email then it’s the wrong form.

7

Go to Support
Gameplay Support
Send a request
Fill in the form

8

or, just to be sure:

  • player is currently in a guild
  • inviting guild has no free spots
9

Thanks for trying to help.
No they are not in a guild and yes we do have spaces.