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Missing Cards

So I’ve been playing a few years now, in this course of time my cards have went missing. I don’t know why and would like this explained. One day they are there the next I open a chest and it says new card, when it’s a card I know I have already owned. Can anyone explain this for me?

May they went in one Earz and out the other?

:stuck_out_tongue:

More seriously, when exactly did this happen? If it was before the 4.6.5 Update (Nov '19), had you been disenchanting cards?

Did you accidentally make a new account, perhaps (were there any other changes?)?

Most recently it happened on my wife’s account with the new card “lasher”. It was a glory rewards card a few weeks back. Today we opened her chest and it said new card :man_shrugging:. Other cards I don’t notice until I open a chest and it says new, when it was already there.