Lost account after reinstall


#1

What you were expecting to happen, and what actually happened?
I lost my account. I read here to reinstall the game, when you have battle load issue. I have reinstalled but I lost my account. I was level 600+, and VIP 3, I dont want to start again, what should I do?
What are the steps to make it happen again?

Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!


#2

Submit a support ticket with “account recovery” as the topic and give them all the info you can about your account: invite code, level, guild name, etc. The support team is currently prioritizing these tickets, but it may still be a few days before they get to you.

Edit: here is the link.

https://gemsofwar.zendesk.com/hc/en-us/requests/new