Lost access to my acct

When the servers were down, I thought it might have been my phone or something. So I uninstalled and reinstalled the app thinking that would help. Well I totally messed it up and when the servers came back on it made me restart the whole game. I tried to recover it, but I didn’t set up a recovery email. I didn’t know you even could tell after the fact. I thought if you logged in with Google it would back it up, but I was wrong. I need to figure out how to get it back. I’ve already contacted support, but it’s taking forever. I want to play so badly :persevere::sob:. Any advice to what I could do, would be awesome.

Submit a ticket to support and they should be able to help you out. Include as much information about your hero as you can remember (level, pets, guild, armor etc).



Thank you, I’ll try them again.

Already responded!


That Was fast and show this game has good support. I hope that resolved your problem, FF.


I’m so so soo happy, thank you! I’m back up and fighting now.


I did the same thing but my new password they sent my email brought me to a extremely lower character, where’s mtly real game? I log in with Google as well

1 Like