@Sipalman I don’t think anyone here is stupid but it’s very common for people to hit the home button and not realise their games or apps are still running in the background. I’m glad this is common knowledge for you but I don’t know who here knows that information so I have to ask, it’s part of my job to rule out all possibilities.
Also I did test for the issue before I asked everyone to do that, but I couldn’t reproduce it so I’m currently going to go through any troubleshooting steps needed to find out why some players have the issue and some don’t.
This is part of the tech support process. Also bear in mind that I was in chat earlier telling people to close and re-open their games to solve their problem because they didn’t realise they had to do that earlier. They aren’t stupid either. It’s not nice to suggest they are Sipal.