Internal error and then account un-linked


#1

Platform, device version and operating system
PC/Steam

Screenshot or image
None

What you were expecting to happen, and what actually happened
Won an arena match, expected the “Victory” message. Received “internal error” instead. I exited the game, reopened the game, and then my account was no longer linked. I was able to re-link my account successfully from my Kindle Fire.

How often does this happen? When did it begin happening?
Just happened once so far. I didn’t see a previous post about the internal error and then the account un-linking. Just wanted to bring it to the Dev’s attention.

Steps to make it happen again
Only happened once so far. If it happens again, I’ll update this post.


#2

Exact same thing happened to me, but not in arena, just after a normal match. Have not yet tried to re-link account


#3

Same thing happened to me.My hero is 50+ level,but now i am leve 1.How i find my data?


#4

We’re aware and are looking into this issue. If you’re account is unlinked and you’re unable to relink it please contact support with as much information as possible

https://gemsofwar.zendesk.com/hc/en-us