I'm not getting my guild card upgrade or receiving guild keys. I have 15000 guild seals

Platform, device version and operating system:

Screenshot or image:

What you were expecting to happen, and what actually happened:
REPLACE THIS TEXT WITH YOUR ISSUE. e.g. This is simply what you were trying to do and what happened instead. ‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’

How often does this happen? When did it begin happening?
REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?

Steps to make it happen again
REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Sometimes there are certain steps that can lead to a problem that may not be obvious! Example: I lose once in the Arena, I then exit to the world map, select broken Spire on the Map and enter Arena. broken spire’s quest lost instead.

PS4 . Not getting guild keys. Not getting guild chest upgrades

I’m also not getting VIP keys

Your issue is a little unclear.

You get a maximum of 1,500 guild seals per week (assuming you are in a guild).

You can choose to open these, if you are in a guild, via the ‘chests’ menu. For example, 1,000 guild seals will open 50 guild chests.

The Level of Guild Chest you gain access to will be determined by the total seals earned and claimed by your guild in the week. You need 40,000 seals to get to the maximum Level 6 Guild Chest.

Thanks for the clarity. I got it.

With 15k (personal) Seals, please wait until your Guild reaches 40k Seals/Level 6 Guild Chests for my vicarious sanity :stuck_out_tongue:.

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VIP keys can only be purchased with gems/real money.