Here to clarify that we do not explain why someone found cheating was banned, as it enables them to cheat more carefully in the future. This is done to protect the health of the game, as well as other players from hackers and cheaters.
Ban appeals (especially those for people find hacking) are our lowest priority. The important tickets are account recoveries and purchase issues. Before re-evaluating hacking bans (which aren’t easy to get, and we monitor closely) we typically try to do chat bans first. (There’s a lot of context in chat bans, and we ALSO review chat ban appeals manually, to ensure the best outcome.)
The OPs first appeal was replied too. After that point, we will reply when we can, but we believel it is important to prioritise players with technical issues that haven’t been suspected of cheating, regardless of whether they are paying players or not.