GoW chat has major issues once every 2-3 months, and it takes weeks for them to be addressed. Whether you want to complain about this, it’s a fact of GoW life that chat is one of the routinely broken features.
Since about 1980, the internet has provided a plethora of other ways to stay in touch with your friends. IRC. ICQ. Snapchat. Instagram. Telegram. LINE. Discord. Skype. Google Hangouts. Google Meet. Google Plus. Google Groups. Email. WhatsApp. All of these conveniently work while you’re playing, without the need for you to block your game so you can see them. Most of these, if they go down, only do so for a few minutes per month.
If your guild considers chat to be important, you should be using one of the literally dozens of other options for out-of-guild organization. That will keep you in touch with your guildmates. Personally speaking, if you don’t have them connected to your IM of preference, they aren’t really “your friends”.
Yes, that makes recruiting tough. Since in-game-chat exists, that’s where every rando stays. If in-game chat weren’t there, and everyone used the forums/Discord, recruiting would be better. We’d be a good bit better off if in-game chat weren’t there.