Platform, device version and operating system:
PC (Acer notebook, Intel Core i3-4030U CPU 1.90Ghz, 4GB RAM) , Windows 10 (64bits, with the latest updates.,
Screenshot or image:
Not needed and kind of useless in this particular problem
What you were expecting to happen, and what actually happened:
I was trying to play the game normaly, and during fights the game freezes, the screen stops moving during animation. It keeps like that indefinitely, I tryed waiting more than 1 hour, nothing happens, moving the mouse changes the cursor on screen between the little hand and selection arrow of the game (I play windowed), but clicking anywhere never works, the screen do not move again.
How often does this happen? When did it begin happening?
It happens with a chance of like 5% and can happen in any mode, the most frustrating is when it happens in Delves and events that uses sigils, I experienced this screen freeze more than 30 times, I lost count how many times it was exactly. It started happening when I came back to playing the game after all the updates (I didn’t played for a long time), on the end of 2018 I think.
Steps to make it happen again
Just playing the game, my team is focused on exploding multiple gems, don’t know if that influences in anything, I use The Dragon Soul a lot but keeps changing my team and had the freeze occur even when no TDS was present and with multiple different teams. The last time it occurred I was on a fight with Tower of Doom, after a very lenghty fight, the game freezed on me again, what motivated me to make a report.