Eternal Flame Pack Purchase Error


#1

What you were expecting to happen, and what actually happened?
Clicked on Purchase for the Eternal Flame Pack in the shop but there was an error and I didn’t receive the items in the pack. My account was deducted the $18.97 but no items.
What are the steps to make it happen again?
Well I don’t want a second pack so I’m not willing to take a chance on losing the cash again.
Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!
No sorry.


#2

Definitely send in a support request on this. They will certainly take care of it for you. I had something similar happen one time and they got it squared away.


#3

Support notified. Thanks @Malkav.


#4

Hi @collectorofgems,
The team will be back in the office about 8-9 hours from now, and our support ninjas will get that fixed for you first thing!


#5

Thanks @Sirrian. I appreciate it.


#6

@Sirrian my Eternal Flame pack purchase has been corrected. Thank you very much.