Defend game freezes for specific player

What you were expecting to happen, and what actually happened?
When I click on the “To Battle” button, the game should begin. Instead, it’s hanging endlessly in the load screen (I tried leaving the load screen on for up to 3 minutes). I then gave to quit the game to do anything.

What are the steps to make it happen again?
It’s only one particular player in my roster, the other defend games that show up work fine. The user name is “Tomato”, it’s a level 1 Player from Broken Spire. Scouting shows a team with only a lance knight in 2nd place.
The bug is reproducible both on PC (Steam) and iOS.

Please, support team, can you make this go away?

Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!

I’ve passed this on to the team to investigate. Thanks for letting us know!