My game has been freezing mid load screen for over a day now. This happens when I first open the game on my phone. I think I need to delete and reinstall the game but I need my account information that is only available while in game, and I can’t even get that far. Has anyone else had this issue, and how would I go about fixing it without losing my account. I would hate to waste literal years of play time, and I don’t think I would even bother starting new.
I’m very sorry to hear that you’re experiencing this issue. Please submit a ticket with the Support Team here; https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356
They’ll be able to help you in a lot more detail!
OminousGMan - Support Human 
I’m already in the process thanks
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