Balancing & Changes

[Jeto]

@Jeto

These were delayed it seems, I don’t have any clear information. Google Play is expected to update tomorrow.

There are further reviews coming to these price changes that were released, as there was some discrepancies. Once I have more information, I will make another post.

[Jeto]

@Jeto

Waiting for an update on the hotfix

The 9.2 Hotfix has passed through the first phase with Nintendo (finally) so once that passes it’s final checks we will be able to release it at last.

Nintendo is the slowest platform to process updates unfortunately.

[Jeto]

Reporting ticket reminder

If you submit tickets under a fake email, I will close them immediately.

Fake Support Ticket Accounts

Just a heads up. There has been a rampant increase of fake support ticket accounts being created to bulk report people in chat. And when I say “fake support accounts”, the emails are all fake emails, no information is shared in the form, and they are very obviously created for the intent to bulk report players within chat. These tickets will be closed without a response. All legitimate player chat reports submitted via ticket are always investigated, as are the ones submitted in-game via the…

[Jeto]

@Jeto

The 9.2 Hotfix has passed through the first phase with Nintendo (finally) so once that passes it’s final checks we will be able to release it at last.

Finally, the hotfix for 9.2 is expected to release tomorrow at 10 AM AEST

[Jeto]

Due to Google Play’s Age Signal system being implemented, as well as the recently passed Texas Age verification laws passing, Gems of War will be required to only be accessible to devices running Google Play 51 or higher.

This unfortunately means that devices which are unable to be updated to this version (irrelevant of location), may not be able to run Gems of War after 9.3 releases.

If you are affected by this, and you need any assistance recovering your Gems of War account on a newer device, we have some articles to walk you through moving your account over.

Account Management

To check what version of Google Play you are running:

1. Open the Google Play Store app
2. Tap your profile icon in the top right
3. Go to Settings
4. Tap About
5. Look under Play Store version

[Jeto]

9.3 Hotfix on console is expected to released in about 10 minutes
This should include a fix for the crashing caused by viewing the hero traits.

Waiting confirmation on when mobile and PC will release.
Which will also include the hero trait crashing fix and some logging around the Google Play age verification blocking some people are experiencing on Android devices.

Please bare with me, I am writing from a pit of congestion and sickness.

[Jeto]

It appears last night the hotfix released on mobile, so I am waiting for an update on it releasing on Steam possibly today.

[Jeto]

One of the devs is currently working through the varied reports of Kingdom tasks not registering progress or completion.

Once they have all been resolved, as they are all server fixes it seems, I will post here to share the details and an ETA on when the fix will be released.

Once released, I’ll also update the known issues article and try to grab all the forum threads and update their titles.

Note: Immortals are intended to not count toward your Kingdom tasks
The team are looking at possibly updating the task text to make that clearer.

[Jeto]

Got word back from the team, when a fix is released for Kingdom collection tasks not registering progress (troops/pets/weapons) Immortals will be included, and currently will not be removed from progressing these tasks as well

To be clear. It is just a fix for this known issue, nothing changing, nothing new. Just a fix.

[known issue] kingdom task not progressing from pet

As the title states, Sin of Maraj kingdom doesn’t register Zephaar’s Pet toward the kingdom progress. Please, sort it. Thank you.

[known issue] The kingdom task is not registering as complete

Hello. I recently leveled up my Archer and Hierophant to level 20, but the quests didn’t register as complete; I can’t finish them and claim the rewards. It’s really frustrating Android 16, Samsung S25 My class was already fully leveled up by the time I reached this quest. I tried leveling up my character and using orbs—basically, I kept playing—but nothing resolved the issue.

[known issue] Is anyone else having the problem of Kingdom tasks not updating?

Platform, device version and operating system: iOS Screenshot or image: not available What you were expecting to happen, and what actually happened: I am completing various tasks required for Kingdom advancement and it’s taking hours sometimes for it to be reflected so that I can receive the proper XP. Sometimes I can get the task to show complete if I redeem chests, but this is not consistent. How often does this happen? When did it begin happening? I would say this is happening about 50% …

When this is released, I will make a post.

[Jeto]

I’m in the process of updating all the news for the Sharktopus release, as the blog and in-game news was not updated from the default Mythic release text

@Gems-of-War

Sharktopus will be the only Mythic Troop available in Glory, Gem, Event Guild & VIP Chests for the next 7 days.

This includes event chests, when a Mythic releases the week of it’s Kingdom week.

A New Mythic Approaches – Sharktopus

Okay, I found it. It’s been so long since a mythic lined up I’m already chasing up how the in-game news works, because I think it is a default line of text, so it doesn’t vary based on if a Mythic is releasing before it’s Kingdom week. As in, it doesn’t auto update to include it’s exclusive in all chests, including Event chests I’ve also updated the blog in the meantime, and also let our Prod team know to look out for future instances where this happens.

As mentioned in the thread itself, Mythic troops rarely line up with their Kingdom week but I am in the process of chasing this up with the production team to look at getting the in-game news to update when this does happen - for players who don’t check here